www.debben.co.uk Information

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Last updated Monday 16th June 2008

About Us www.debben.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at Debben1@aol.com.

Our Contact details:
Debben Performance
15 Parkside
Ringwood
Hampshire
BH24 3SG
Telephone 01425 474628
Fax 01425479810
Email Debben1@aol.com

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

IF OUR SHOPPING CART DOES NOT APPEAR TO BE WORKING PROPERLY:
It could be that JavaScript is not enabled in your browser

How To Turn on Javascript:
Instructions

Some of the web pages on our website require that JavaScript be turned on in your browser. If JavaScript is not turned on, many features may not work and/or the page may not display correctly.

To turn on JavaScript, follow the directions below for:

* Microsoft Internet Explorer
* Mozilla
* Netscape
* Safari
* Opera
* America Online

Microsoft Internet Explorer
Microsoft Internet Explorer 5.x and 6.x (Windows)

1. Select Internet Options from the Tools menu.
2. Click the Security tab.
3. Click Custom Level in Security Level for this Zone.
4. Scroll down to Scripting, near the bottom of the list.
5. Under Active Scripting, choose Enable.
6. Click OK to leave Security Settings. Click OK to leave Internet Options.

Microsoft Internet Explorer 5.x (Macintosh)

1. Choose Preferences under the Edit menu.
2. Click Web Content under Web Browser.
3. In Active Content, check the box next to Enable scripting.
4. In Java, click Enable Java. Click OK.

Microsoft Internet Explorer 4.x (Windows)

1. Select Internet Options from the View menu.
2. Click the Security tab.
3. Set the security level for this zone to Custom (for expert users).
4. Click the Settings button (to the right of Custom).
5. Scroll to the bottom of the list and enable Active scripting.
6. Click the OK button to close the Security Settings window. Click OK to close the Internet Options window.

Microsoft Internet Explorer 4.x (Macintosh)

1. Click the Preferences icon in the Toolbar.
2. Click the Web Content icon under Web Browser.
3. In Active Content, check the box next to Enable scripting. Click the OK button.

Mozilla
Mozilla (Windows)

1. Select Edit from the menu bar and click on Preferences.
2. Click on plus sign next to Advanced to show Advanced options.
3. Click on Scripts & Plugins.
4. Click on the checkbox next to Navigator under Enable JavaScript for.
5. Click the OK button.
6. Close this window and Click the Reload button in the browser's row of icons in the EGXpress window.

Mozilla (Macintosh)

1. Select Mozilla under OS X or Edit under earlier OSs from the menu bar and click on Preferences....
2. Click on triangle next to Advanced to open sub-menu if needed.
3. Click on Scripts & Plugins.
4. Click on checkbox next to Navigator under Enable JavaScript for.
5. Click the OK button.
6. Close this window and Click the Reload button in the browser's row of icons in the EGXpress window.

Netscape
Netscape 7.x (Windows)

1. Select Preferences from the Edit menu.
2. Click Advanced on the left side of the dialog box.
3. Check the box next to Enable Java. Click the OK button.

Netscape 6.x (Windows, Macintosh)

1. Select Preferences from the Edit menu.
2. Click Advanced on the left side of the dialog box.
3. Check the box next to Enable JavaScript for Navigator. Click the OK button.

Netscape Navigator/Communicator 4.x (Windows, Macintosh)

1. Select Preferences from the Edit menu.
2. Click Advanced on the left side of the dialog box.
3. Check the box next to Enable JavaScript. Click the OK button.

Safari
Safari for Macintosh

1. Select Safari from the menu bar and click on Preferences....
2. Click on the Security icon.
3. Click on checkbox next to Enable JavaScript.
4. Close that window.
5. Close this window and Click the Reload button in the browser's row of icons in the EGXpress window.

Opera
Opera (Windows)

1. From the browsers File menu select Preferences or press Alt+P
2. Select Multimedia from the list on the left
3. Check the box labeled Enable JavaScript
4. Push OK
5. Reload the current page

America Online
America Online (Windows)

1. Select Settings.
2. Select Preferences.
3. Select Internet Properties.
4. Select Custom Level.
5. Scroll down the Custom Level screen to Scripting.
6. Enable Active Scripting.
7. Select Okay.
8. Select Yes that you want to change the security settings.
9. Select Okay.
10. Close the Preferneces window.
11. Close this window and Click the Reload button in the browser's row of icons in the EGXpress window.

America Online (Mac OS X)

1. Select AOL from the menu bar and click on Preferences....
2. Click on the www icon in the scrolling list on the left side.
3. Click on the Content tab.
4. Click on checkbox next to Enable Javascript.
5. Click the OK button.
6. Close this window and Click the Reload button in the browser's row of icons in the EGXpress window.

Shipping And Handling

Delivery Schedule We deliver your order right away. We will normally send your order to you in 1 business days . International orders are generally received in under 7 days.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee Due to the nature of these parts and the purpose for which they are intended it is impossible to guarantee these parts, however if a fault is found before installation we will replace or refund the product if returned to us within 30 days, the purchaser is responsible for the return of the product and any costs involved.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01425 474628 (International +44 01425 474628) or fax us on 01425 479810 or write to us at Debben Performance 15 Parkside, Ringwood, Hampshire, BH24 3SG

Privacy Policy www.debben.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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